Case Studies

 

Looking for ideas for your own data-driven marketing initiative? This section shows how our clients are proving the value of CRM principles. Their experiences can benefit your brainstorming sessions!

The case studies are listed in chronological order. Any case study can be printed through your browser's menu print command, or try the PDF version for something more printer-friendly.

Title

Source

Resource

Summary

Star-Telegram

Star-Telegram

Ft. Worth, TX

Web site exclusive!

May 2008

Star-Telegram Upgrades TMC Performance and Effieciency

USA Today

USA Today
McLean, VA

Web site exclusive!
July, 2007

Increase Single Copy Sales

Streamline Key Comunications to Subscribers.

 

Arizona Republic Increases Single Copy Sales

Arizona Republic
Sacramento, CA

Web site exclusive!
January, 2007

Using MAAX to illustrate connections to a list of a merchant’s most valuable customers

across the full spectrum of media via a “customer-centric” approach.

How Data-Driven Marketing Can Turn the Tide

Sacramento Bee
Sacramento, CA

Web site exclusive!
May, 2006

Use a dining card as an incentive to subscribe to the newspaper.

A Dining Card That Works

Reno Gazette-Journal
Reno, NV

Web site exclusive!
August, 2004

An "impact label" designed to increase EZPay subscriptions.

Impact Labels Boost EZPay

Rockford Register Star
Rockford, IL

Web site exclusive!
August, 2004

An "impact label" designed to increase EZPay subscriptions.

Oklahoman Proves Less is More

Oklahoman
Oklahoma City, OK

Web site exclusive!
June, 2004

If you lower the price, will you gain enough volume to make it worth doing?

The Oklahoman launched a split direct mail test to answer this question.

The Toronto Star and the AIR MILES® Reward Program

Toronto Star
Toronto, ON

Web site exclusive!
June, 2004

Can a newspaper’s loyalty program actually pay for itself?

Reader Rewards Program Beats the Odds

Honolulu Advertiser
Honolulu, HI

Web site exclusive!
March, 2004

Using the message space on the pay in advance form to present renewing subscribers with offers from local advertisers.

Kicking the Telemarketing Habit

Jackson Sun
Jackson, TN

Web site exclusive!
November, 2003

Using R-Logic to determine where acquisition campaign efforts would pay off the highest.

Adjusting for Non-Pay Orders in R-Logic

St. Petersburg Times
St. Petersburg, FL

Web site exclusive!
November, 2003

Excellent example of how R-Logic's retention reports can serve as the basis for more advanced analysis.

High Touch Campaign Boosts Retention

Ledger
Lakeland, FL

Web site exclusive!
August, 2003

The High Touch campaign consists of three letters designed to educate new subscribers about the newspaper and give them a sense of interaction with the paper.

Database Design Leads to More Powerful Reporting

San Jose Mercury News
San Jose, CA

Web site exclusive!
July, 2003

Maximizing the value of R-Logic through database extract design.

Automated Data Standardization Creates New Business for ASTECH InterMedia

Firstlogic, Inc.
La Crosse, WI

DQ eNews
July, 2003

First Logic report on the success of ASTECH InterMedia.

Forcasting Net Paid Circulation

ASTECH InterMedia
Denver, CO

Web site exclusive!
June, 2003

Using R-Logic to dramatically improve retention and increase net paid circulation.

Advocate Uses R-Logic for Budgeting

Advocate
Newark, OH

Web site exclusive!
April, 2003

An example of how using R-Logic enabled The Advocate to gain a better understanding of how sales sources were performing relative to one another.

Chronicle Scores with Ultimate Offer Program

Houston Chronicle
Houston, TX

Web site exclusive!
October, 2002

Enacting an e-marketing initiative to strive for stronger circulation retention and acquisition.

Daily Sentinel Moves Telemarketing In-House

Daily Sentinel
Grand Junction, CO

Web site exclusive!
January, 2002

Using R-Logic to analyze the performance of the in-house telemarketing operation relative to vendors.

Getting More Miles Out of Subscribers

San Francisco Chronicle
San Francisco, CA

NAA Circulation Update
August, 2001

Using R-Logic retention analysis to instill into subscribers a perception of increased value by continuously appealing to the personal interests of customers.

Identifying What Works in Direct Mail Solicitation  (Part 2 of 2)

San Francisco Chronicle
San Francisco, CA

NAA Circulation Update
July, 2001

Examples of testing, ideas for segmentation and how to make response-rate economics work to your advantage.

Integrating Direct Mail as a Start Source  (Part 1 of 2)

San Francisco Chronicle
San Francisco, CA

NAA Circulation Update
June, 2001

How to integrate direct mail as an ongoing start source into a circulation start-pressure plan